Shipping policy

Shipping

Ciacsgtiuwziqa
Norbert Hermann Stadtmüller
Dunstabzugweg 6, 50667 Köln, Germany
Email: info@ciacsgtiuwziqa.store
Phone: +49 221 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Extraction hoods

Filters, degreaser, lamps and ducting kits ship by parcel; wall, island, ceiling and canopy hoods are heavy and ship on a pallet, the large pro systems crated. Delivery is kerbside: the carrier brings it to the nearest accessible door, not mounted or wired — a hood is heavy and mounted to a sound structure by the installer. Wire through an RCD by a qualified electrician and duct to the outside, with make-up air over a gas or charcoal cooker. Filters and accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.