Refund policy

Returns & Refunds

Ciacsgtiuwziqa
Norbert Hermann Stadtmüller
Dunstabzugweg 6, 50667 Köln, Germany
Email: info@ciacsgtiuwziqa.store
Phone: +49 221 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ciacsgtiuwziqa.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A hood or accessory must be returned complete and in its original packaging; a hood that has been mounted, wired or ducted in cannot always be returned in a resaleable state. Unused hoods and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your canopy or wall structure, your cooker type and your duct route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Grease filters, carbon filters, motors, LED lamps and finishes wear with use and are stocked as spares — filters and lamps are consumables to clean and replace. Damage or a hazard from a hood wired by someone other than a qualified electrician, mounted to a structure that cannot carry it, recirculated rather than ducted outside over a gas or charcoal cooker, run without adequate make-up air, or with grease filters left uncleaned is not a warranty defect, and these are extraction appliances to be installed and maintained correctly.